Terms and conditions

Online purchase

Order and pay online via bank transfer. The purchase is effective once payment is received. You will receive an e-mail of your order. Finally, a confirmation of the sending of your package with a link to follow your parcel will be sent.

Broken utensil

If a crack appears on one of your purchases, please contact us so we can consider sending you a new one. Wood is living and your purchase may be subjected to changing shapes and deterioration through time. Note: your purchase comes with advices on how to take care of your wooden utensil. No replacement will occur if the crack/deterioration is due to a miscaring of the utensil.

Missing utensil

KULERO does not take the responsibility for lost packages. Customers have the possibility to insure their packages when ordering online. For a follow up of your order, please contact directly the shipping company.